Terms and conditions
PRIVACY POLICY
By accessing the website located at the address https://donjuantoursmonteverde.com (hereinafter, Don Juan Tours Monteverde), which is owned by Aranea Sociedad Anónima, (hereinafter Don Juan Tours Monteverde), domiciled in Monteverde, Costa Rica and/or any of the pages that can be found through the site, the user assumes the commitment to follow and comply with the terms and conditions that will be indicated below.
By accepting the terms and conditions, the privacy policy is accepted, which is an integral part of these.
For Don Juan Tours Monteverde it is very important to protect the information of our clients and visitors. This document contains our general policy for the treatment of information and personal data, and its purpose is to communicate and inform what information we collect and for what purposes, how we use it, when we share it and how we protect it, as well as the rights that assist the owners of the information and the procedures to exercise them.
The owners of personal data accept the treatment of their personal data in accordance with the terms of this Privacy Policy and authorize us to comply with the terms of this policy when they provide the data through the different means or when they browse web pages. This document is an integral part of the Terms and Conditions of https://donjuantoursmonteverde.com
By accepting the General Terms and Conditions at the time of registration, the policies contained herein are also accepted.
Terms and conditions Don Juan Tours Monteverde.
The payment methods for the products offered by Don Juan Tours Monteverde are by credit or debit card; payment must be made for 100% of the total amount established, plus taxes.
Don Juan Tours Monteverde, after receiving the proof of payment, will provide the client with the itinerary of activities and instructions to follow. According to the package paid.
- In case of legal disputes between both parties (buyers / Don Juan Tours Monteverde) both agree to follow the legal jurisdiction alignment of the Republic of Costa Rica.
All refunds are made to the same card used to make the purchase.
SHIPPING AND RETURNS INFORMATION
Shipping is done through Correo de Costa Rica and the cost is the responsibility of the customer.
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Perishable goods cannot be returned. Only regular priced items can be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us at [email protected]
To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds:
If you have not received a refund yet, first check your bank account again.
Next, contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and you still have not received your refund yet, please contact us at [email protected].
To return your product, you should mail your product to:
2 Km Noroeste de La Plaza de Deportes Santa Elena
Don Juan Tours Monteverde
Monteverde
Costa Rica
60109
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Contact us at [email protected] for questions regarding refunds and returns.
INFORMATION AND PERSONAL DATA WE COLLECT
The personal data we collect is the following, among others:
a) Name and surname
b) Passport number, ID number, whether Costa Rican citizen or residence card
c) email
d) Date of birth
f) Gender
g) Contact phone number
h) Information necessary to facilitate the trip or other products, including the name of the user of the electronic platform, contacts for cases of accident or any other contingency.
i) Information required by representatives of the sales and/or customer relations areas in order to attend to requests or claims.
The provision of our products is not conditioned to the delivery of this sensitive information. According to law 8968 “ACT OF PROTECTION OF THE PERSON AGAINST THE PROCESSING OF THEIR PERSONAL DATA”, regarding the section immersed in said law that deals with SENSITIVE DATA.
All Don Juan Tours Monteverde databases are stored on a server.
only for storage, security and control purposes. Don Juan Tours Monteverde only uses customer information to transmit it to the suppliers of the products contracted by the USER and not to transfer or sell it to third parties not related to these products.
The information supplied was kept for the maximum term necessary to allow us to comply with the legal and/or contractual obligations under our charge, especially in accounting, contractual, fiscal and tax matters or to comply with the provisions applicable to the administrative, accounting, fiscal, historical and legal aspects of the information.
We presume the veracity of the information supplied and do not verify, nor do we assume the obligation to verify the veracity, validity, sufficiency and authenticity of the data provided to us. Therefore, we do not assume responsibility for damages and/or losses of any kind that could arise from the lack of veracity, validity, sufficiency or authenticity of the information, including damages and losses that may be due to homonymy or identity theft. If you provide us with personal information about a person other than yourself, such as your spouse or a co-worker, we understand that you have that person's authorization to provide us with their data.
By registering and/or browsing our website, our clients, USERS and/or visitors to the website expressly state that they are aware of these policies and accept them, and give their consent for their information to be processed.
WHAT IS THE PURPOSE OF PROCESSING PERSONAL DATA?
If you provide us with personal information, we use this information for the purposes stated in accordance with the provisions of this Privacy Policy, and we will not proceed to transfer or disclose it outside our databases unless:
a) You authorize us to do so
b) It is necessary to allow our contractors, suppliers or agents to provide the products that we have commissioned
c) It is used by us or third parties to provide you with our products or services
d) It is delivered to entities that provide marketing products on our behalf or to other entities with which we have joint marketing agreements
e) It is in connection with a merger, consolidation, acquisition, divestiture or other restructuring process
f) As necessary or permitted by law or for the purposes set forth in this privacy policy. By accepting this Privacy Policy, the holders of the collected data authorize us to process them, in whole or in part, including the collection, storage, recording, use, circulation, processing, deletion, transmission and/or transfer to third parties (product providers) of the data provided. This is done for the execution of activities related to the products and products purchased, such as processing, confirming, fulfilling and providing the products and/or products purchased, both directly and with the participation of third-party product or product providers. Likewise, the data may be used to promote and advertise our activities, products and products, carry out transactions, and make reports to national administrative control and surveillance authorities, police authorities or judicial authorities, banking entities and/or insurance companies.
The information will be used for internal administrative and/or commercial purposes, such as market research, audits, accounting reports, statistical analysis, answering queries, complaints and claims, billing of airline tickets and other products and services, payment of compensation and indemnities, accounting records, correspondence, processing and verification of credit cards, debit cards and other payment instruments, fraud identification, and prevention of money laundering and other criminal activities.
In addition, by accepting this privacy policy, travelers, clients and users authorize us to:
Use the information received for marketing purposes of our products and services, as well as the products and services of third parties with which we have a business relationship.
Provide personal data to the control and surveillance authorities, police or judicial authorities, pursuant to a legal or regulatory requirement, and/or use or disclose this information in defense of our rights and assets in relation to the products and services contracted.
Allow access to information and personal data to auditors or third parties hired to carry out internal or external audit processes.
Consult and update personal data at any time, in order to keep said information up to date.
Contract with third parties the storage and/or processing of information and personal data for the correct execution of the contracts entered into with us, under the security and confidentiality standards to which we are obliged.
Security and Confidentiality
The sending and forwarding of data carried out by the user through https://donjuantoursmonteverde.com/, or the information that Don Juan Tours Monteverde collects and processes, are protected by electronic security techniques. Likewise, the data stored in our databases are protected by security systems that prevent access by unauthorized third parties. We implement industry-recognized security practices, including encryption, use of secure protocols, securing technological components, restricting access to information only to authorized personnel, information backup, and secure software development practices.
We have established information security policies, procedures and standards whose objective is to protect and preserve the integrity, confidentiality and availability of information, regardless of the medium or format in which it is found, its temporary or permanent location, or the way in which it is transmitted.
Modifications and Validity of the Privacy Policy
We may modify the terms and conditions of these privacy and confidentiality policies and/or email sending practices at any time. If any material changes are made to our privacy policies, they will be reported on the website and an updated version of them will be published. The databases will be valid indefinitely, in accordance with the purposes and uses of the information.
Privacy Policy
This policy applies to our website.
What information do we collect? We collect information when you buy a product. When you register, we will ask for your name and email address. You can also visit our site anonymously.
Do we disclose any information to third parties? We do not sell, trade or otherwise transfer to third parties the information you provide to us.
What do we use this information for?
The information we collect from you may be used in the following ways:
-Personalize your experience (your information helps us better understand your individual needs)
-Improve our website (we continually improve our website based on the information and feedback we receive from you)
-Improve our customer service (your information helps us effectively respond to our customers' requests and needs)
How do we protect your information? We implement a variety of security measures to maintain the safety of your personal information when you make a buy. We offer the use of a secure server. All sensitive information is transmitted via SSL, a technology that keeps information confidential.
Do we use cookies? Yes (Cookies are small files that a site or its services transfer to your computer through your web browser (if you allow it)) in order to enable the sites or service providers to recognize your web browser, capture and remember certain information.
COPPA Law: We monitor compliance with all COPPA requirements regarding not collecting any information from persons under the age of 13. Our website and services are directed to persons who are 18 years of age or older.